This full lesson covers Learning Aim E of Unit 6: Principles of Management. Content includes; The need to manage change for business survival and success. • Factors influencing change: o internal o external. • Stakeholders who influence change: o owners o managers o customers o regulators o financial institutions o government o employees. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers A3 Building Customer Relationships for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Enhanced reputation of the business Repeat business Customer confidence in the business Job satisfaction of employees

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service A2 Customer Expectations/Satisfaction Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers A1: Meaning, Purpose and Terminology of the Law for Unit 23: The English Legal System for the Level 3 BTEC programme, including; Rights and duties, law and morality, law and rules. • Purpose of law, e.g. protection, upholding rights, maintaining order, delivering justice, evaluation of effectiveness of the legal system. • Differences between criminal law and civil law, purpose, remedies, punishment, parties to an action, standard of proof in criminal and civil cases. • Specific terminology used in civil and criminal cases, case names, current cases, having an impact on business

This full lesson covers B1 Monitoring and Evaluating Customer Service Provision for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services provided, customer care and service o sources of information, e.g. customers, colleagues, management o methods, e.g. questionnaires, comment cards, quality circles, suggestion boxes, staff surveys, mystery shoppers, recording and sharing information. • Evaluating customer service, including: o analyse responses, e.g. level of customer satisfaction, quality of product or service, meeting regulatory requirements, balancing cost and benefits o planning for change, resolving problems/complaints.

This full lesson covers C1 Customer Service Skills and Behaviours for Unit 14: Investigating Customer Service, including; • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and closed questions, using the telephone o non-verbal, e.g. sign and body language, listening skills o barriers to communication. • Interpersonal skills: o personal presentation approach, e.g. attitude, behaviour, hygiene, personality, conversation skills, giving a consistent and reliable response. • Behaviours, e.g. being positive, offering assistance, showing respect.

This bundle of resources covers Unit B9 of the Level 1 Business specification. This bundle contains several PowerPoints. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with companion activity, covers F2 of Unit 7: Business Decision Making. The lesson includes; The purpose of cash flow forecasts Inflows and outflows Opening and closing balances Interpreting a cash flow forecast Learners will be provided with a data set to create a cash flow forecast using Excel/Google Sheets. Learners will then make a key business decision based on the forecast.

This 22 slide PowerPoint and supporting handout covers A1 of Learning Aim A for Unit 1: Exploring Business. This session covers; Ownership structures and types of liability Purpose of businesses Sectors Size of business Reasons for success Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson, with supporting handouts, covers the following areas; A PESTLE recap activity SWOT analysis 5C Analysis Porter’s Five Forces This lesson is supported with links to video clips, handouts and group activities. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers A2 of Learning Aim A of Unit 8: Recruitment and Selection Process. This lesson covers; Job advertisements Job analysis Job Description Person specification CVs Application forms Letters of application Online recruitment Selection process - Assessment centers, psychometric testing, interviews Technology in recruitment Communication with candidates Recruitment and business success. The lesson contains several activities and links to external media. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This resource contains a PowerPoint Presnetation and handout that has 9 different mini-case studies. These can be used for class activities (such as deciding what course of action the business and the employee can take to resolve the issues). This resource can be used for a variety of contexts, including teaching and training.

This full lesson with supporting handouts, covers measuring profitability within Learning Aim F of Unit 3: Personal and Business Finance. Areas covered include; Measuring profitability Gross profit margin Mark-up Net profit margin Return on capital employed (ROCE) Trade Receivable Days Trade Payable Days Inventory Turnover

This full lesson covers McGregor’s Theory X and Y Management theory. The lesson includes several video clips and a large practical group task to engage learners.

This grid is ideal for tracking revision and confidence/knowledge with each topic.

This revision grid will help your learners keep track of their revision progress in preparation for the exam. The grid contains a green, yellow and red column so your learners can indicate their level of confidence with that topic, helping them to guide their own revision to areas in which they are struggling with. Please feel free to visit my TES Shop to see other resources to take the stress out of planning this unit. Thank you for downloading and viewing, I hope this resource if of value to you.